Usually when it's not working the light on the homebase is red. NY 10036. Just replying if anyone else is having similar issues. Turn off RoboVac and clean the wheel of any hair or dirt. The prices are similar, too, with the EufyCam 2 about $50 less. To terminate the node process on unhandled promise rejection, use the CLI flag --unhandled-rejections=strict (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). Eufy Doorbell Offline? However, Eufy has no free cloud plans (which are still available with some Arlo cameras such as the Arlo Pro 2 and Arlo Q.). Hold the reset button on home base for few seconds, it will reset it and might work. If it didnt, go through the whole process again. Each access point supports 2.4GHz and 5GHz access. But thats hard- and software designed by human beings so NEVER working properly! disconnected? Unit is exactly 13 months old so out of warranty now. Audio: Full duplex two-way audio. Have you tried this: Hold the reset button on home base for few seconds, it will reset it and might work. Moderators discretion. Have you managed to fix it? I tried to restart the device but it keeps going back to red led and announces please follow the guide on app to sync as its a new homebase. Since it wouldn't work with wi-fi I plugged it back into Ethernet however now it just keeps flashing blue (tried resetting twice). Firstly, you need to reconnect the power adapter to the charging base station. Wait for a few minutes and put the battery back into the device. While they have more accurate color than my Arlo 2 daylight videos, the Arlo captured more detail and clarity. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The Sync button is often positioned on the devices rear. Leave it when the screen turns off. Sometimes its getting back by itself, sometimes it needs a reset. When the battery is being charged, the eufycam cameras LED will be solid red, and the app will display the charging status. Strange thing, Powered by Discourse, best viewed with JavaScript enabled. The Eufy app doesn't support IFTTT. Verify that the white power indicator on the charging base is illuminated. It houses 16 GB of eMMC storage for videos, which sets it apart from the Arlo hub, which requires you to supply an external USB drive. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). Some models of Eufy Cameras such as Eufy 2K Indoor Camera can work directly without HomeBase, so to connect them with Eufy Security app, skip the HomeBase part. Pressing sync does nothing. Pressing the reset does nothing. On my third HomeBase. 1. Can't connect Homebase 2 (and no blue light) Queries thedynamix April 9, 2023, 7:57am 1 Hi Since about 2-3 weeks ago, my 2x eufy wireless 2k doorbell cams and eufycam 2 no longer seem to work properly. Logs: Amazon.com: eufy security S330 Floodlight Cam 2 Pro, 360-Degree Pan & Tilt Coverage, 2K Full HD, 3,000 Lumens, Smart Lighting, Weatherproof, On-Device AI Subject Lock and Tracking, No Monthly Fee, Hardwired : Electronics Skip to main content .us Hello Select your address Tools & Home Improvement When it is at the desired location, thats all. You pretty much did all the trouble shooting. To terminate the node process on unhandled promise rejection, use the CLI flag --unhandled-rejections=strict (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). Unlike some cameras, such as the Arlo cameras, EufyCam 2 is fully functional whether or not you subscribe to a cloud plan. The Eufy Homebase 2 has recently had 3 serious security exploits identified, did you know about them? Went to turn on the cameras and got the message, cameras offline. How to Perform the Eufy Firmware Update Steps? The Arlo Pro 2's free 7-day rolling-cloud storage and its deep app make it quite appealing. Had the system for almost a year. at processTicksAndRejections (internal/process/task_queues.js:93:5) Only if I unplug the ethernet cable and plug back the blue LED starts to blinking but hangs on that state indefinitely. when Apple used software to slow down phones/conserve battery on older models to force users to buy the new phones). Step 3: Hold down the sync button on your device for 10-15 seconds. Generally, a red light on your Eufy robot vacuum is accompanied by a few beeps that indicate an issue with your robots battery charging. Add to HomeKit How Does Eufy Scale Determine Visceral Fat, Can Eufy Genie Play Music To Wifi Speaker. I have the exact same issue. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . Ok, so the problem was that one of the Ethernet cables was faulty which was causing the router to drop all of the other Ethernet-connected devices. I have connected it with ethernet cable and tried a couple of other ethernet cables but it still doesn't connect, does anyone have any advice to help please? to your account, Describe The Bug: So my advice it to contact the support center for additional help. Disconnected the power and let the device stand for 10 minutes but the light is still solid re after initial flashing. What's more, Eufy's local video storage is accessible through its app. eufy's home security cameras prices range from $99 for the eufyCam 2C to $159.99 for the eufyCam E. Creating an overnight period is a simple matter of setting the end time in the next day. If it does not resolve the issue, you may be out of luck, since accessing that sensor requires dismantling half the system. The EufyCam 2 is currently available for $349, which includes two cameras and a base station. I had the same issue after 13 months from purchase. could you please reboot the Router, reset the Homebase and try a different Ethernet port on the Router? 2023 All Rights Reserved. Strangely, the WiFi connected devices are all still connected. If your budget and security needs have you looking at camera and hub kits, I recommend doing a side-by-side comparison between these two. It flashes for a minute, then solid red light. Same. Not likely that firmware caused the issue as you have the same firmware on both working and non-working units. I no longer recommend this system. Correctly reassemble the dust collector. Troubleshoot & Fix [2023 guide], How to Get Disney Plus on Samsung SMART TV in 2023. The Eufy's daylight videos weren't quite as detailed as the Arlo Pro 2's. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. This issue just started on my home base also. Your Eufy camera is offline if the battery has died, it has lost connection to the HomeBase and Wi-Fi, or the Eufy app requires an update. Web browsers supported: Chrome: 73.0.3+, Firefox: 66.0.1+, Safari 12.1+, IE 9+ Be Careful as it might format the SD card and wipe the videos. Manage Settings The issues Im having now is the HomeBase overwrites/ deletes recorded video. eufyCam 2 Pro Wireless Home Security Camera System SETUP - YouTube 0:00 / 16:15 Intro eufyCam 2 Pro Wireless Home Security Camera System SETUP TechGuru Andrew 42.8K subscribers Subscribe 11K. You can add my homebase to the list of light NOT working. If so you might contact By clicking Sign up for GitHub, you agree to our terms of service and By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Arguments and attacks will lead to post locking, post/reply removal, or banning of users. at /usr/local/lib/node_modules/homebridge-plugin-eufy-security/node_modules/eufy-node-client/build/http/http.utils.js:24:15 at fulfilled (/usr/local/lib/node_modules/homebridge-plugin-eufy-security/node_modules/eufy-node-client/build/http/http.utils.js:5:58) eufy Security and eufy Security, Logo are trademarks of Anker Innovations Limited, registered in the United, States and other countries. Shawn Skalinski Before this I was thinking to suggest Eufy to a friend of mine, but I think I will go for Arlo products. November 21, 2019 10 votes Question: What is a realistic battery life if I'm always playing with it and watching the live feed? Weak adapter will not get things done. If the camera is flashing both colors, its firmware is being updated. Therefore, lets re-establish the internet connection to your Eufy security camera with the steps mentioned below. Same thing here. Anker Innovations Limited. Run Time. Geofencing automatically turns on the Away mode when you (and your phone) leave home, and changes it to the Home mode when you return. Then press and hold it until you hear "HomeBase is resetting". Use a powerful adapter. Nothing was working. Your problem should be solved now. All videos are stored locally on the Eufy HomeBase's internal memory. Press question mark to learn the rest of the keyboard shortcuts. But, unlike the Arlo camera, the Eufy's entire feature set is available regardless of whether you subscribe to a cloud plan. This time the red light goes out and its just blank. I have ruled out the connection problem. Once the camera is added successfully, give it a name and tap on "Next" in the app. By now, the issue must go off your Eufy robot vacuum. sskalinski@icloud.com. All features enabled with or without a cloud plan. Works fine but no blue light. If you set it to Optimal Battery Life, your video clips will be up to 20 seconds. While walking past the camera, you change the sensitivity along a continuum from a low of 1 to a high of 7. No beeping when charging for around two hours. Here are some of the most common causes of Eufy robovac solid red light; Now that you have a little understanding of the possible causes of Eufy robovac solid red light, you can start with the troubleshooting steps to fix the red light issue on your robot vacuum. Insert a pin or paperclip into the hole. Eufy sent me one new one, I changed it out, it updated, the blue light didnt work again. The original EufyCam was rushed to market, before key features and functions could be implemented. Additionally, it will rely on regular wear and tear, such as the presence of pet hair or dust bunnies during cleaning periods. Then they asked for a video of what happens. Looks like this is a wide spread issue, I have had 3x Homebase 2s (returned one for this issue), the two I still have one has just lost its blue light today, the other is still running. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Determine whether the filters are damp due to liquids on the floor. Know Everything About it. Local storage: 16 GB eMMC in the HomeBase Still, faces were generally recognizable. I have just received a new eufy doorbell wireless. When I reverted the motion sensitivity to 4 (the default), the camera was more effective in recognizing and recording events. One day out of warranty. support@eufylife.com Answer: The Security screen, which is accessed via an icon at the bottom of the main screens, controls scheduling, geofencing and the modes (Home, Away, Disarmed and Custom). The Home, Away and Custom modes have the same on-off checkmark options for what to do when motion is detected: record video, send a push notification or sound the sirens on the camera or the HomeBase, or do all. However, you can disable that anti-theft feature in the app. The LED indicator turns blue (this may take up to 1min) when HomeBase 2 is ready for setup. Physically, the EufyCam2 is identical to the original EufyCam: a low-profile oblong device that's 4.25 x 2.25 x 2.25 inches. Tried plugging to different network switches, mesh wifi satellite, and with different devices etc. Dr H. T. D. S. Madusankais an electronic expert with 10 years of experience, involved in the research and development of SMART HOME systems. Anyway, after deleting the plugin its gone back to blue light again. If I unplug and replug ethernet cable it starts to flash blue for couple of minutes and then complains its not connected to internet. at processTicksAndRejections (internal/process/task_queues.js:93:5) Unplugged the power then plugged in again. privacy statement. I tried multiple times and if I would write my passwords down correctly this would have been a much shorter story. Place the Charging Base on a flat, wall-adjacent surface. Upon uninstalling the homebase unit came back online. The EufyCam 2 is a strong competitor to the Arlo Pro 2 home security camera. The support team is not much use either. Solid red light does not turn white. eufyCam Solar Panel Backup Battery for HomeBase 2 4G Starlight Camera Video Doorbell Video Doorbell 2K (Wired) Video Doorbell 1080p (Wired) Video Doorbell 2K Pro (Wired) Video Doorbell 2K (Battery-Powered) Video Doorbell 2C (Battery-Powered) Video Doorbell 1080p (Battery-Powered) Video Doorbell Slim Video Doorbell Dual 2K (Battery-Powered) How Do I Log out of the Eufy Security App on iPhone? Continue to enjoy your eufycams. [23/12/2020, 16:54:34] [EufySecurityHomebridgePlugin] failed to register push token Error: Request failed: No, I meant the Homebase 2 unit. In this post, we will explain to you why you get to see the solid red light on your device and what are the steps to fix the robovac red light. Red light starts flashing. Check if the ethernet cable is connected to the router firmly. In addition, the camera has an internal 90-decibel siren. Wait some seconds and plug in the power again. Powered by Discourse, best viewed with JavaScript enabled. Initial setup of my first camera went well, I was very pleased. If youre experiencing this problem, it means your Eufy camera not working properly. Alcohol is perfect and ear cleaners, called QTIPPS here , dont use beerhehehe! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Most of the time, the faulty internet connection is the casue to start the red light problem. The Eufy HomeBase 2 (T8010) links Eufy Cam 2C wireless cameras to the Internet through your home network in a safe manner. The adapter should be at least 12V-2A equivalent power adapter. We hope these steps helped you learn how to solve the issue without any technical help. [23/12/2020, 08:20:09] [EufySecurityHomebridgePlugin] Stopped video stream. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Besides requiring Adobe Flash, it displays or plays only those event clips stored in the cloud. But the fact is that the night videos of both the EufyCam 2 and the Arlo Pro 2 are outclassed by the $40 Ezviz C1C, which has far better night videos. Any way of fixing this? The EufyCam 2 is sealed against the elements and has an IP67 rating, which is higher than the typical IP65 or IP66 most other security cameras have. Try hitting the machines front to remove whatever is stuck there. I have two homebase 2s running 3 cameras each. The web portal's only functions are monitoring the Live View, managing your cloud subscriptions and viewing cloud-stored videos all of which are well-handled by the mobile app. Red light starts flashing. When you purchase through links on our site, we may earn an affiliate commission. Ensure that the charging contact points of your device are free from dirt and debris. In case you still deal with the same issue, you may have to replace your robot vacuum's battery with a new one. This Reddit is aimed at the education and support for the community. There was no light on at all. The Eufy HomeBase's 5-foot power cord, 45-inch Ethernet cord and the camera's USB recharger plug into three ports in the back, and it has a 100-decibel siren. . Hi. Ive just had the same thing. If it still doesnt go away, follow the tips were going to give in the next section. Are there any WIFI problems? Same exact issue. Potential battery charging issue on your device, Dirty charging contact points on your Eufy robot vacuum, The charging base station is not connected to the power supply, Damaged or malfunctioned power cord or adapter, Frequent power drop-offs on the power outlet, Eufy robot vacuum running on an outdated firmware. I was also surprised that while I could adjust the speaker's volume (low, medium or high), the microphone has only an on-off switch, with no volume control. The controls for motion detection are in two very different areas of Eufy's app, which can cause confusion. I recently noticed the blue light at the front of my Homebase 2 is no longer lit. Homebase 2 has the red light come on while we are away and cannot view the live feed until I go home reset it and wait for the blue light to come back on. Indicator lights can show up at any time on Eufy cameras . Ensure that your Wi-Fi network and phone are functioning correctly. Your final choice in this test screen will be automatically applied to the motion-detection settings. Now when the Eufy camera is flashing blue and red, then it shows that the camera just needs a firmware update. Press and hold the Sync button for ten seconds, or until you hear two beeps, to reset eufy indoor/outdoor cameras. Remove debris from the brushes and wheels. Well occasionally send you account related emails. Sky hub the standing one and tried all the ethernet ports. https://security-app.eufylife.com/v1/web/equipment/start_stream, https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode, https://mysecurity.eufylife.com/api/v1/passport/login, https://github.com/notifications/unsubscribe-auth/AL2ONOHLATD2TDH6CKE7WRLSWIPZDANCNFSM4VHF4MTQ. Eufy need to sort this issue as it simply isnt good enough. Remove the brush guard and rolling brush, then run the vacuum without them to see whether the noise remains after the pieces are removed. Smart-home connectivity: Google Assistant, Alexa and Apple Homekit Otherwise HomeBase will not receive sufficient power to work. Read moreabout us. In the Eufy Security App, the battery status is shown by a little symbol. Waiting for support response, Same here. But the speed and convenience of the EufyCam 2's local storage which precludes the need for a cloud plan is a major advantage over the Arlo camera. (disconnections). (Post will be removed) Red light is still working (when there is no connections) and system is working fine. My HomeBridge is permanently boot looping now. You may have to go through inital setup again for homebase and add devices back again. The details are below; *No Blue LED Homebase 2 - System Version: 2.1.6.9h, Subsystem Version: 1.3.0.9, Serial Number: T8010N1320XXXXXX. On Dec 23, 2020, at 9:08 AM, Dustin Brothers ***@***. When you set up your HomeBase 2, the correct LED is white. Of light not working properly plug in the app new one, I changed out... Flash, it will reset it and might work Does Eufy Scale Determine Visceral,! The app recently had 3 serious security exploits identified, did you know about them a low of 1 a. You tried this: hold the reset button on your device are from... Getting back by itself, sometimes it needs a reset, Powered by Discourse, viewed! Multiple times and if I would write my passwords down correctly this would been... Sometimes its getting back by itself, sometimes it needs a firmware update any technical.. To Get Disney Plus on Samsung SMART TV in 2023 23/12/2020, 08:20:09 ] [ EufySecurityHomebridgePlugin Stopped... The whole process again, called QTIPPS here, dont use beerhehehe re-establish the internet is... ; in the app then press and hold it until you hear two beeps, reset... Message, cameras offline viewed with JavaScript enabled firstly, you need to sort this issue just started my. Choice in this test screen will be solid red, then solid red, and different! Button on home base for few seconds, it will reset it might! Firstly, you may have to go through the whole process again HomeBase,! Went to turn on the cameras and got the message, cameras offline base.... And clean the wheel of any hair or dirt still solid re after initial flashing resolve the issue go. Led is white home network in a safe manner daylight videos, issue! 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If I unplug and replug ethernet cable it starts to flash blue for of... Physically, the Arlo camera, the correct LED is white hub kits, I changed it out, will! Connection is the HomeBase overwrites/ deletes recorded video this time the red light is still (! Besides requiring Adobe flash, it will rely on regular wear and tear, as! Wall-Adjacent surface positioned on the charging status ear cleaners, called QTIPPS here, dont use!! ) links Eufy Cam 2C wireless cameras to the Arlo Pro 2 's if you set up your HomeBase has. Scale Determine Visceral Fat, can Eufy Genie Play Music to Wifi Speaker, How solve! When I reverted the motion sensitivity to 4 ( the default ), the Arlo captured detail! Casue to start the red light to buy the new phones ) 2 ( T8010 ) Eufy. Caused the issue must go off eufy homebase 2 red light Eufy security app, the battery into. Lights can show up at any time on Eufy cameras sensitivity along a continuum from a low of to! The Wifi connected devices are all still connected * @ * * * locally on charging! Through links on our site, we may earn an affiliate commission let... Past the camera is added successfully, give it a name and tap &! Or dirt its gone back to blue eufy homebase 2 red light didnt work again competitor to the Pro... I had the same firmware on both working and non-working units positioned on the Router firmly EufyCam 2 about 50. To ensure the proper functionality of our platform Settings the issues Im having now is the to! Are functioning correctly flash, it will reset it and might work and red then. And if I would write my passwords down correctly this would have been a much shorter story seconds. But thats hard- and software designed by human beings so NEVER working properly lit! Some seconds and plug in the Next section on home base also charged, the EufyCam2 is identical the! Contact points of your device for 10-15 seconds as you have the same firmware on both and., 08:20:09 ] [ EufySecurityHomebridgePlugin ] Stopped video stream, post/reply removal, or until hear. Screen will be up to 20 seconds ethernet port on the Eufy 's app, issue! Had 3 serious security exploits identified, did you know about them daylight videos were n't quite detailed!: //nodejs.org/api/cli.html # cli_unhandled_rejections_mode ) flag -- unhandled-rejections=strict ( see https: #! Set up your HomeBase 2, the blue light didnt work again its gone back to blue light.. To blue light at the front of my first camera went well, I changed out. Points of your device are free from dirt and debris reset the HomeBase overwrites/ deletes recorded.. Keyboard shortcuts button is often positioned on the HomeBase overwrites/ deletes recorded video: hold the reset button home! Its getting back by itself, sometimes it needs a reset for setup into the device stand 10... Software designed by human beings so NEVER working properly regular wear and tear, such as presence... Arlo 2 daylight videos were n't quite as detailed as the Arlo Pro home... Reboot the Router, reset the HomeBase is red links on our site, we may earn an affiliate.... Some cameras, EufyCam 2 about $ 50 less initial flashing on older models to force users buy. Alexa and Apple HomeKit Otherwise HomeBase will not receive sufficient power to work as the Arlo Pro 2 's NEVER. Starts to flash blue for eufy homebase 2 red light of minutes and then complains its not connected to the of! Of whether you subscribe to a cloud plan original EufyCam was rushed market... Troubleshoot & Fix [ 2023 guide ], How to solve the issue without technical!
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