He informed me it was sewage and I needed to contact my builder. We are now in the process of having a third party to test the substance to determine it's make-up. 1965 Branch Crossing Dr , Thomasville, NC 27360 is a single-family home listed for-sale at $363,433. Reuben T. replied to my message that I should contact Mungo warranty. For once they actually came to inspect in a timely manner, but told us there was no issue despite the giant air pocket under our floors. This was NEVER addressed when I was buying the home which to me seems deceptive as I've had multiple landscapers confirm that Mungo would've been able to identify this prior to even trying to sell the house. About Reviews Gallery Locations Lennar has 3.6 out of 5 stars in Washington Area 278 Reviews in Washington Area Star Rating Breakdown 5 116 4 49 3 40 2 31 1 42 Ratings by Category They want to take no responsibility for the sewage that my family has had to smell and was told we couldn't use our backyard. A total of 411 Unite members at the charity voted in the ballot, with 93% of them backing action. We understand that this can be a very stressful time and we do our very best to complete homes as quickly as possible, while remaining focused on high quality workmanship. The key was never provided. BBB Tip: Find the right home builder for you, Need to file a complaint? During the walk thur we noticed our backyard was not done properly and had standing water and wet spots.the builder said they would have it fixed.well a month went by a guy came with a wheel barrel full of dirt poured it it the spots and put hay on it.as soon as it rains the holes fill back up with water.ive contacted the builder several time.nothing has happened i just want what I paid for.or give my money back so I can have it professionally done. Mungo Homes is committed to providing the best homeowner experience possible and we stand behind the work we perform. After meeting with Mr. on 6/9, the landscaper contacted our local production manager to discuss his findings. In February , we conducted a warranty review in a good faith effort to address additional homeowner concerns, although the home was outside of the first-year warranty period. To have work soooo hard for something and this be the ending results of it is just unacceptable. Was able to work schedule as needed. We have not, in the past two years, received any additional complaints regarding a roof leak in the home until recently. We expected more from Mungo Homes but we were sadly mistaken. Even though we are outside of the two-year time frame, we are more than willing to review the area of concern with the homeowner. As a homeowner, to be notified of potential major systems issues after closing is not ideal. Call: (843) 491-0354. There are many factors that can delay the construction of a home, including weather and the availability of products and skilled tradespeople. I have been lied to and ignore for six months. I contacted my HOA Maintenance Dept on 3/31 regarding severe erosion due to poor grading and drainage in my yard after my landscaper identified it. Even after providing Mungo with pictures of the damage as well as emails with their representatives, they refuse to help me as a home buyer with a legitimate issue. My husband age 23 starts his new job July 14th. After being able to get bk into my normal routines i started noticing black smoke soot/mold like stuff on cabinets, fridge, paper plates, doors, sockets, switches, etc. 92. 175 Sessile Oak Dr, Savannah, GA 31419. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Come to find out, almost every neighbor in our mungo neighborhood suffered some kind of AC issue. I ask him 3 times if he was in fact going to be able to do that and he assured me each time that he would and that he would inform his supervisor and Mungo Homes and that I didn't need to do anything. We did not use the shower for over a week while the patch was drying, but the first time I went to take a shower it cracked again in the same spot. I reached back out to the contact to try to set something up with no response. Since then every person they have sent has never seen the issue before and every person I've hired on my own has never seen this before. Negligence still happened at their hand. Customer Reviews are not used in the calculation of BBB Rating. Share. I did so on 9/10. The average salary for Mungo Homes employees is $44,494 per year. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. This was an extremely unusual occurrence - one that our builder team had no prior experience navigating -- which may account for the confusion that followed. When you buy a MUNGO Portable Folding Table online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. 4. Review of Overall Experience . I have had to purchase new washer and dryer due to them not removing the plug for the vent to allow the proper air to get out for the dryer to be used and moisture collected over time which caused the dryer to fry out. 07/22 - No response from 7/22 email. A few weeks later, Reuben T. was working at another property in my neighborhood. We corresponded with Reagan Morris at Mungo. Mungo home made us used their preferred lender *** mortgage. My husband and I are purchasing lot 55 in the *** community. The top of the oven was loose and improperly installed. i would clean and then it would return. We had an inspection performed prior to purchasing the house. I responded shortly thereafter advising I sent the ***'s report to Ms. M on 3/22 and gave a brief history of the foundation/grading problems. The fact is, most of the issues are on the sides of our house. Try a handmade pasta dish, or sip on a glass of wine. Lights still flash if addt'l load on other circuits, ie oven, printer, washer. BBB is here to help. Many here have faucets w/ foul-smelling water. We would like to leave this Complaint open until the on-site visit has taken place and our warrantable concerns have been addressed. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) We assure you that, although it is taking longer than expected, you will be contacted in the order in which your request was received and we will fulfill our warrantable commitments to you in the safest manner possible! The discontinuous month-long strike is due to start on 24 April. The average D&I rating left by the Mungo Homes employee community has improved by 2.2% over the last 12 months. Every day, you can find us in our kitchen using fresh ingredients to make classic Italian meals and Italian American twists. I forwarded this report to Margaret M at Mungo (the person we've been dealing with regarding warranty issues) on 3/22. I purchased a Mungo home in June. We are receiving neither. In that message I also asked him how I should proceed. (roof leak, interior damage, water damage) I now fear there may be structural damage to my home due to this continuous leak. Therefore, around November , I saw Reuben T. in the neighborhood working on other properties so I stopped him and asked him about the reimbursement. Our lot is not graded in this manner. 07/15 - Mungo builder stated to contact customer service. Please know Mungo Homes is committed to providing our homeowners with courteous and prompt service and we apologize you have had this experience with us. Pros. I replied in saying I would like window measurements so I can shop for curtains. I received a response that all non-emergency repairs were on hold due to Covid on 5/18. 3) Finally, I am insulted that Mungo continues to say that the other stones were checked after I have continuously stated that the contractor ONLY replaced the one that had fallen. Mungo Homes is ultimately responsible for the quality of the homes that they build. Worked on my time. As a promised resolution to that claim, I was promised a $300.00 gift card and resolution of issues previously discussed with the AC unit and other items related to the home. 4bd. Should you have any questions or concerns, now or in the future, please reach out to our customer care team at ***@mungo.com. In the meantime I am patiently waiting before he comes I have someone look at it. I spoke with Mungo representative, Tony Z., on 9/23/22. In their discussion it became apparent that corrections were needed and they agreed to meet on-site the following day to formulate a plan for repairs. I was in turn advised they would not handle this, so I contacted the builder on 4/7. The Australian outback images contained within this book are part of a collection from Broken Hill, Fowlers Gap, Lake Mungo, Lake Eyre and the Simpson Desert. When a home is outside of the one-year warranty phase, we must follow the proper channels before addressing an out of warranty issue. I understand mistakes happen but going back and fixing them over a month later is pushing back our closing date. 5y ago. That very day, we had a rain storm, and the drainage issues caused water to flood the entire porch. Sent the pictures to I assume the Dry Wall subcontractor who assured us he would call me in the morning of 1/10/2022 and Kenny assured me he would come by the next morning to make sure a time had been set up for the repairs. In late 2018, Mungo Homes proudly became part of the Berkshire Hathaway family of companies; and, still family run, Mungo Homes remains committed . Mungo Homes, a part of Clayton Properties Group, is adding a Purchasing Agent toSee this and similar jobs on LinkedIn. MUNGO HOMES Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: Mungo Homes There may be more reports for "Mungo Homes" For more results perform a general search for "Mungo Homes" Showing 1-2 of 2 Found Reports For more results perform a general search for "Mungo Homes" Wondering if a report is missing? Additionally, the landscaping around the corrected driveway will be brought back to its original state. I requested that he wire a 210 outlet in the garage for my tanning bed. A few weeks later on October 2, after my insurance company had the Jeep windshield repaired and issued payment to the company that fixed it, I forwarded via email, a copy of the paid invoice to Reuben T. I never received a response from him. We do address erosion and drainage maintenance on several occasions throughout the homebuying process, as these items require ongoing attention throughout the life of the home. Floor is chipped, scratched, & worn. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Before it becomes structural and I have to have my house condemned. We apologize for any inconvenience and appreciate the feedback provided. BBB Business Profiles generally cover a three-year reporting period. ft. 354 Oak Branch Trl #61, Garner, NC 27529 $437,256 MLS# 2503954 Sip sweet tea on a beautiful evening from your second floor balcony on our cute Pal. Upon inspection by the HVAC installer, white dust is inside the air handler, as well as dust accumulated in the ducts as found by removing the registers and filter access panels. We built our dream home and moved in April 9; everyday since that has been a nightmare. This comment was posted by a verified customer. This is by far not fair and noone should ever have to go through this. *** comes out and says it's not his problem and he would fix the other area on side my driveway. I waited a few weeks and called the plumber again in which he informed me that he had reached out to Mungo with no response from them at all. Glasgow tenements, alcoholic mother, gay son: Stuart's new novel has a lot in common with his Booker-winning debut, but . Share your photos and videos with others to prove the truth of your words. When I attempt to seek resolution, I am met with continual resistance with efforts to resolve issues related to customer grievances. Business Response The homeowner's concern for erosion, grading, and drainage issues was brought to our attention after the first-year warranty period on the home had concluded. A crew showed up at 8AM and has been Jackhammering for 4 hours so far. On 1/26/22, Robert indicated via text the Tony will reach out to us by the end of the week. Business Response Thank you for contacting Mungo Homes Customer Care! 2020-07-02. On 9/23, I called Mungo who denied to fix leak saying one year warranty on roof expired April 16. COASTAL POINT WEST | CONWAY, SC Have a New Home Question? In receiving feedback, we are able to continue reviewing and improving our practices to ensure we maintain the highest level of customer care. Wake County's approved permit shows the exact Plot Plan given to us during the PreConstruction phase of building the home. I have even told the July 13 one day before we make big life changes would satisfy us. Filed my automobile insurance for damages that Mungo caused and was never reimbursed as Mungo promised. Snippet below: " During the installation of the driveway and other impervious areas, Mungo Homes and trade partners are guided by the measurements approved by Wake County on the proposed plot plan. Asking a homeowner to contend with dust constantly blown from HVAC system is not acceptable! Business Response The concern of a roof leak was brought to the attention of our warranty department at the time of the homeowner's 11 Month Visit, in May. We had purchased a house from Mungo Homes in June . Mungo Homes Customer Support Earns Excellent Rating. The septic tank was pumped by a company at Mungo Homes expense. This time it was fixed, but the repairman said it looked like a bomb had been set off in our AC unit and whoever installed it did a very poor job. MUNGO HOMES - Request Information - Real Estate Services - 138 Canal St, Pooler, GA - Phone Number - Yelp Auto Services Mungo Homes 2 reviews Unclaimed Real Estate Services Edit Closed 8:00 AM - 5:00 PM See 6 photos Write a review Add photo Location & Hours 138 Canal St Ste 203 Pooler, GA 31322 Get directions Edit business info About the Business Recommend consulting the builder and/or a licensed contractor for further evaluation of the grading to determine if there is a drainage concern, especially at the rear porch, and for any repairs needed to prevent water entry at the porch." We promptly reacted each time an issue was brought to our attention. Due to extenuating circumstances surrounding COVID-19, we are experiencing longer wait times than we are accustomed to providing. We worked with Debra O (Sales Rep) and Trent C (Lead Builder). Princeton manor lot 302 - 2 story single family dwelling 4 bedroom 3 bathroom 1 garage front porch prefab 2451 sq/ft heated 428 sq/ft garage. I'm asking for my yard to be repaired as the issues I'm experiencing are due to faulty grading that even the investigator from the SC LLR determined was in violation. Really, we wanted the yard level why would we remove anything. I was assured that they would address it, unfortunately, that did not happen with their last few repair attempts. Filter. So for Mungo to continue to assert that all the other stones were checked, tells me that Mungo does not care about the customer. Full-Time. He did not show up I emailed Mungo Homes customer service but got no response. Mark Madden was the warranty manager assigned to review my issue. Whether it's date night, a family gathering, or an outing with friends, we'll make sure it's an experience you won't soon . Pay was received in a timely manner. To begin, our AC unit shut off a month after moving in and it took a week for someone to even look at it. Have over 30 pictures from beginning stage til now with patch work. I was referred to the Quality Builders Warranty exclusion clause that states, Loss or damage resulting from toxic or carcinogenic or suspected carcinogenic fumes or substances, such as, but not limited to, acids in the soil, radon, gas, radon daughters, or mold. This clause does not even relate to HVAC. We have had issues with the grading of our lot, which is causing water to flow towards the back of the house. Even had the audacity to tell us that they saw no damage the first time. A week later, it went out again. We had our 11 month warranty repair work done on our home 1/6/2022 for minor repairs and nail pops around our home. Amanda Leigh Huskins and Jay R. Huskins (collectively, the Huskinses) appeal the circuit court's order granting Mungo Homes, LLC's (Mungo's) motion to dismiss and compel arbitration. We received correspondence from Robert the he contacted his boss, Tony, in reference to this grievance. All remaining concerns will be thoroughly addressed at the time of the 30-Day Visit. The complaint has been investigated and resolved to the customers satisfaction. Thank you for your continued patience as we work to address your warrantable concerns! During this they found other issues with my home not what i was talking about but something else being wrong with my bathroom upstairs. Getting any type of response or repair is like pulling teeth. The *** electric indicated the the property had "faulty wiring." So how can you tell me this?!? Who buys a home with land they cant enjoy! Mungo Homes. How is the BuildZoom score calculated? When winter rolled around, our floors started bubbling up. 4 Reviews. No communication from project manager. I was under the assumption that this fixed the problem. The warranty manager contacted me today 9/19 and stated that there was nothing that could be done due to the amount of time that has passed. We are in the process of contacting customers, who submitted their requests prior to May 1st to schedule appointments for repairs. So being a new homeowner they told me the house would do things before it settles and i thought this was just one of those things but they it just kept getting worse and coming back as soon as i clean it. We believe that they broke several house law of discrimination by going up on our down payment by 30k 24, Waiting for over 30 days- for several repairs to be done- Mungo is a "N0- Show" and won't fix the major water issues on the property Purchased a Mungo home 2 months ago- There are black construction nails sticking upright inside the carpeting, loose fixtures, holes and chips in the crown molding, chips in the attic doors, white paint spills all over the carpeting, new shower liner has several cracks- these are all minor- but were promised to be repaired for 30 days- and today at 9:00am Mungo was supposed to fix these repairs- they are a NO SHOW- what is even more concerning though- it the outside of the property- There is a lot of water run-off- from the street and the property adjacent to me- which has been causing serious flooding and swells and standing water by my front porch and all along the left side of my property- Mungo employs Precision Landscaping- one of their workers told me they just keep filling in the holes with sand and sod- but what is really required is a French drain-= I also had The Crawlspace Medic- company come out- they told me the same thing- I need a French Drain- I got a deflective email from Lane P- telling me that my "washout concerns" would be fixed with the sod- The water issues are not being corrected by an inch layer of sod- The other disturbing news is that none of these home are built with gutters- I was told that I dont need gutters - yet the run off from the rain is building up here and hitting the foundation directly- as also I am getting the run off of rain from my neighbors rooftop Mungo prides themselves on this 30 day warranty- well today they were a no show- My neighbors told me that there were huge holes in my back yard and there is a big water issue with this development in general- I was also told from my neighbors that it is taking them over a year and half to get their repairs done! . If your warrantable concerns pertain to plumbing, electrical, appliances and/or heating and air, you may choose to contact these trades directly using the contact information located on the SOS sticker on your breaker panel. Re-grading was scheduled for Friday June 12th, but was postponed due to the rain. They said they needed a separate worker to fix the caulk they cut through. He proposed and offer for our inconvenience. He said that the builder who arranged services was supposed put notice on doors. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) 06/01 - Sent follow up email to HVAC and Mungo. Per our contract with the homeowner, we are responsible for years one through two of the home warranty, with years three through ten being held by *** Warranty. However, the builder has advised that as a courtesy they are willing to proceed with cosmetic repairs." The investigator came out on 7/14 and took photos. Customers are unhappy with the way Mungo Homes has handled their concerns and the lack of transparency in the building process. Therefore, there were no warrantable structural repairs to be made at the time (approximately 18 months after the home closed). After several weeks spent trying to get an appointment for the construction manager, Thomas C, to come review the situation, he confirmed in late January that the flooring problem was caused by the foundation crack and told us to call the warranty company again. That negligence could have caused bodily injury and not just a broken windshield. I want a French drain installed right away that extends to the back end of the property I want gutters installed on the house The Plumbing needs to be repaired -and the toilet and ring need to be replaced on the first floor- plus the water levels need to be adjusted Countertops in kitchen need to be replaced- I want to select the countertop Carpeting needs to be inspected and removed for all the black nails that are facing up Business Response Although we were not scheduled to be at the home until the 30-Day Visit (re-scheduled by the homeowner for February 23) the warranty and senior warranty manager visited the home last week to assess any drainage issues. If you are inquiring about a product name or a paint color in your home, please refer to your contract documents. Instructions for work was clear to complete at each location. Framer found large gap between cripps/header, & supports under room were loose. Mungo responded within several weeks but was unable to communicate what the root cause of the problem was nor what the corrective action was. Business Response A member of the Customer Care team will be in touch with the homeowner directly to further discuss this issue. Floor rises /falls/moves from 1 rm to next & w/in rms.Framer said he did everything Mungo allowed,refused to pull carpet & inspect. Electrician said to plug long ext cord into bathroom to vacuum & move printer to dining rm 5) Subfloor issues. Myself, age 22 starts medical school July 14th. I am disappointed in this home buying process. In the meantime, a representative will reach out to the homeowner directly to discuss their concerns further. But after several attempts to find someone higher up than who i have already been working with I do feel like the company is now going to try their best to better help solve the issue. It wasn't until 1/27 when a different Mungo rep (Chad Carpenter) came to our house. 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