If you use one of these and buy something, Slumber Search may make a small amount of money. Ashley Furniture is a haven of furniture for almost every room, every style, and every budget. As for us, we are finished with them. Lexington is the primary namesake brand. Delivery guys tried going through the garage and front door but still unable to get through. I returned and asked for a refund. If only I had an option to give negative stars to this torturous store! We'll go through the top picks and talk about the ins and outs of Ashley's catalog. Customer service tells me that there's a note in the system with the date of delivery, but no one actually entered it in and confirmed it. Did not receive a call back, called again. See you in small claims court! Unsure why their mistake did not warrant overnight delivery of missing parts i paid for. They SELL trash. There is a quality issue here and a defect in materials used. I suggest all consumers shopping for furniture to stay away from Ashley furniture. I was told I would receive the furniture in April 2021. The company doesn't use solid wood on many of its furnishings, but the. This Is Unacceptale. Beware what you buy and what you pay for. Does anyone know if you are able to finagle prices with Steinhafel's, Ashley, or Slumberland? my husband and i recently purchased a new couch and 2 new leather chairs. The staff here are fantastic, and really know their stuff when it comes to finding the perfect mattress for you. Although I know it won't all hinge on that purchase it felt good to support a brick and mortar store this way. I want this made right or I will never buy from this company again. DO NOT BUY FROM THEM! We were told that this was doable. After spending countless hours on the phones I keep getting more promises of false delivery dates for the other stuff. Shockingly, the DM now won't return my phone calls or emails. Everything has either been the wrong size or the wrong price. However, you can learn more aboutwhy furniture delivery is so expensivein our Learning Center. Hired incompetent delivery service who do not check if the products are complete. We did not deserve this to happen to me and my family! Copyright 2023 Acton Media Inc. All rights reserved. The best were: 1. She sold us a Gruve mattress which we never tried out becau;se it turns out the one I wanted was not available for immediate delivery. The last top shopper pick is Ashley's mattresses. She told us since we qualified for the line of credit we were also entitled to 50% off any accessory. Never will I spend another dime with you. Order at your convenience. WithiClean Fabric from La-Z-Boyyou can relax and stop worrying about stains. I don't play when it comes to doing what is right . May all benefit! The absolute worse service and product i have ever purchased in 80 years. The stools are also quite comfy, and I love that they are included. So it screwed up our whole set because the recliner is the best part of it. Do Not Buy From ASHLEY. I see no other choice than to voice my opinion in all forums and warn other potential customers of the company's unethical practices and lack of customer service, in person, on line and eventually to the Ontario Small Claims Court. Sincerely, Vanessa. See all. Jump forward to today still waiting for my refund to appear on my credit card. I walked into the store and was getting ignored until I had to ask for her by name then in a panic the store gave me a discontinued mattress they had in the back and a gift card. I mean the first date was 9th later it was changed to 16th 23 th 24. What is the point of having employees if they aren't going to help or do what they are supposed. That is what I wanted. Not only did they take forever to provide a refund over a $1000 causing other money to have to me moved around, they placed a stop payment on the check that was refunded. I've escalated but no resolution. So as far as I'm concerned I was LIED TO!!! So the delay in their arrival obviously permitted them time to smoke weed. Scott spent about 3 hours with us and showed enthusiasm throughout the process for helping us with our needs. Who wants to wake up by falling to the floor? We had such a good experience at Ashley Home Store. we went to the store in Mesquite Texas. He only replies to my husband's calls with vague answers regarding delivery. ****These guys told us that because COVID, furniture pieces were on backorder and that holding on to them would be the quickest way to get new barstools. Great service and I love the office desk and chair I bought there. After several calls, Emails, and contacts with the unprofessional rude customer service, finally they arranged for the replacement delivery, so I got the replacement part after 2 months!!! Omg, this fellow says ok but then he stalks me throughout the store. New comments cannot be posted and votes cannot be cast. I recommend showing up to Thanksgiving and Black Friday deals. This is not looking good Ashley Furniture:: I am going to start off my disappointment by telling you all DO NOT DO BUSINESS WITH ASHLEY HOMESTORE especially in Manchester, Ct. Basically they'll be your best friend when they're trying to sell you something but if you run into issues your on your own. We will never use them again. I myself will report them to the BBB. It's been 2 days and no calls after I called them 3 times my self. You will be automatically registered on our site. It's actually like he's talking down to us so we "understand" the weight of the purchase. I sent her pictures of my room, and she took the time to send back pictures of sofas, love seats, recliners of all styles. I was so very excited. We purchased the Raelyn bedroom suite. This is absolutely ridiculous to be waiting 2 months for a bed frame when we could have had it in the 1st place if someone slowed the fuck down!! Stay away from Ashley Home Store if you don't want to lose money. Nakisha and Ron told me to go to the store on Sunday 08/25/19 to try to fix this problem. The delivery truck arrived on time, but the tea tables came in with defects, one table leg was off the angle so four legs were not leveled. They send me a text message my order was not going to arrive until August 25. i was so pissed off and frustrated that at this point i was going to do anything to recive my bed! Annette jumped right in helping and guiding more than I had hoped for. So now we have had at least 2 different segments of this corporation make promises to us that have been broken. Very disappointing. I received a couch, an expensive one, had to pay extra so they'd bring it in, not leave it on the porch! Learn more about Slumberland Furniture's competitors and alternatives by exploring information about those companies. While in store i left WITH THE SAME PROMISE OF "WE'LL CALL YOU BACK" . LOL! ANOTHER week passes, nothing. Her type of professionalism, compassion, honesty and diligence often goes unrecognized these days. Every time I have called for an update they push the delivery date back. This place looks and feels like Big Lots, or an old K-Mart. The loveseat did not fare so well. We knew protection plans and extended furniture warranties are a ripoff in general, so we adamantly declined that coverage. I was looking at mattresses with my husband, of which there were only 3 brands to choose from. not worth it. The piece that was being delivered with the replacement from last week is missing the legs. Our content is intended to be used for general information purposes only. Obviously this is not a complete review. Click here to see if your home is within the delivery radius. My husband called the store again and was assured they were doing everything they could to get the rest of the frame delivered asap. I am tired of contacting them again and again or waiting for another 2 months to receive the replacement part as there is no guarantee if it wont be broken again!!! I couldn't get them to understand that it was an error so now I'm paying an additional 200.00 on broken furniture and two mattress that hurt my back. Latest Update: Took from early October until almost Christmas and four days off of work to get our order correct and to our place. I was greeted upon entrance into the store with a smile and so many choices. What do you think? We received confirmation delivery would be on 1/27. Whatever type of designyou're going for, you will find right here, at your first stop for online furniture shopping. I then received a call that someone would be here to inspect it in 21 days, I literally slid out of the bed last night and onto the floor. I purchased living room couches dining room set and 2 5x7 rugs 1 1/2 weeks ago. They gave us a confirmation number 02283580. It had two drawers. They were supposed to cancel the delivery charge and 20% off our entire order. I'm sure they are trying to get out of it before the deadline. When purchasing the sofa we were told if we didn't like it it could be exchanged, good customer service for seniors. furniture industry. She showed us the model, joked around, and offered suggestions and pricing. I paid $258.80 by personal check, and the rest is financed with a Wells Fargo Credit Card applied for during the sale. Ashley (Oxford, MS). She also provided a detailed summary of the items we were getting. Strange, we still did not have tables. Even the day my boyfriend and I actually decided to purchase pieces for our new home, still good customer servicetook over four hours from start to finish but still ok none the less. We ordered a full living room and dining set. I was not rushed in any way. Compare slumberland.com global ranking trend in the past 3 months vs. ashleyfurniture.com, or dive deeper into slumberland.com ranking in it's category or country measured against ashleyfurniture.com. Of course, the lady who greeted us at the door didn't tell us that, the salespeople we originally purchased the couches from didn't tell us that and we were only informed of it when we tried to purchase a set of $170 sheets (because we literally couldn't find anything else in the store that wasn't over-priced or of horrible qualitynot that $170 for sheets isnt over-priced but at least it was something we could use). and cancellation policy still applies to us, even though there is no interest in delivering the purchased bedroom set. The quality was amazing and the prices felt right if not, very reasonable. Ashley Furniture features the following departments: Ashley Furniture is known for its economical pricing and is popular for its frequent discounts. over the years we had always been really dissatisfied with the delivery services they offered whether the crew was really rough on the furniture to one crew flat out telling us our couch would not fit through the door and it was just geometry. (Spoiler, it did fit. Yes! We bought furniture over a month ago, and have only received 1/2 of it. Furniture still not delivered. Was told I would not be charged for the furniture until delivery. When I called back, nobody seems to know what is going on. The other side was noticeably higher than the side I was sleeping on. The real suck of it is that I bought a whole bedroom set and two recliners. They say what they need to say to get your money, and when they fail to follow through, they couldn't care less. How can you confirm something to a customer that ISN'T EVEN IN STOCK! Dont let this happen to you. Hardware missing side panel damaged as of today April 7 2020 I have paid out of pocket to have panel repaired in these past 11 months they have refused to let me return product. Compare Ashley vs. Slumberland side-by-side. When it comes to the most beloved options by Ashley, customers usually opt for more expensive leather and plush options. We said we weren't sure, so she reiterated working on commission and being worth her time. I contacted Ashlea they took my information and then said I would be reached out to you within 72 hours there was nothing else I could do at that point. Almost comically bad. After talking to customer service - they placed the couch exactly where asked and it fit perfect. How Do I Get Charged From The Day Of Purchase In March When Furniture Did Not Come Until October And November. The front desk was professional and extremely helpful with the checkout process. Ashley DSG doesn't deserve an extraordinary employee like Ms Norma. The issues was not the product or the sale person. And I know it's just a couch, it's not the end of the world, but this thing was $3,000, I'm still paying on it, and it's been broken practically since the day we got it. DO NOT shop here if you expect your furniture by a certain date or want any kind of customer service at all. While some products use sturdy materials like solid wood, others use engineered materials like particle board, which may be less sturdy. I have been on the phone with corporate, no help there either. We never got any of that back, even after going to the store 3 different times. Sort of like sleeping on a plastic tarp. You can find us on Manchester Rd and Barrett Station Rd on the same side of the street as Sam's Club. Mary Ann was very friendly and helpful. Terrible company to deal with! Do not shop here!!! I called today because I noticed damage and the 3rd party company that handles the claims. Prices are extremely competitive. Maybe the worst sales experience of my life. Everything You Need to Know About La-Z-Boy Recliners, La-Z-Boy vs Ashley Furniture: 7 Differences You Should Know in 2023, 15 Best Selling La-Z-Boy Recliners in 2023, 7 Best La-Z-Boy Recliners for Petite Body Types (54 & Under). The mattress salesman however wasted his time and mine after i told him multiple times that i was not going to buy a mattress over 500$. I sent pictures of the damage to my sofa, and they first said it looked like the seams were split apart and to contact manufacturer. A week goes by, I hear nothing. I'll keep it objective. PS no one at their customer service ever picks up the phone. I have never had a bad experience with Ashley's until this location. Why was he hovering behind me the whole time (like for over ten minutes). As for customer service; I was told to email pictures to the email address given to me by the in store rep, so that I could get the sofa fixed from the delivery guy's hand going through it. Do not trust them. When we call the store directly, no one picks up. Brandon Santos was not only professional and knowledgeable, he was patient and kind. When I call customer service "useless service" is what it should be called-no one person, including supervisors can help. I will never buy from them again. The furniture is really low quality, but the prices are surprisingly high. my family and i have been greatly inconvenienced by this company's lack of customer service and the accuracy to deliver accurate information!!!!!!!!! Now I guess it is under new management, I cringe when I even drive by the store. The Dump 4. I purchased $500 for 5 years of insurance, only to be denied the use of insurance. That may sound okay but my concern is I received a defective product (small as it may be). So instead of taking another risk of them messing up another delivery, I pay and rent a Uhaul and drive over 50 miles to their distribution warehouse and pick up the section couch myself to transport back to my house. Finally issued order and I had to wait 2 weeks for technician. Employees at Bassett Furniture Industries earn more than most of the competitors . Had to jump through endless hoops to resolve issues. Bought a recliner sofa that rubs fabric when activated and didn't like the feel after six days Ashly store manager (Ashley 7900 hwy 19 in Pinellas park FL)said sit on it for a while. Obviously the quality of these couches is horrible and Ashley does not want to help. My husband is less impressed with this one (due to the glass in the middle being a little wonky). No one was willing to come out to our home to take a look at it. It's you (not me). My Honest Slumberland Furniture Review. Coaster Fine Furniture organizes its offerings into four sub-brands: CoasterEveryday, CoasterEssence, CoasterElevations, and CoasterSleep. (A little note to the management, if you think that you already have good quality of products, then you don't need such creepy salespeople. Finally after going back & forth they sent a repair man out who told me he could fix the couches but the sagging cushions but it would happen again thats the way the couches were made. Horrendous. Customer care was not her profession. I, previously had bought Ashley furniture in the past and didnt have any problems, decided to purchase a new bed. Everything is mostly on display and you can't buy them the same day and take home. He's visibly annoyed. After walking around for about 10 minutes, a sales person talked to us because we passed by here (not because she sought us out). After weeks they sent us an entire sleeper frame and not just the part. He wasnt also just tryna sell, he was genuinely making sure we were happy with what you were getting! We came this afternoon (left 5 minutes ago) basically ready to hand over cash to the next salesperson in sight and walk away with a myriad of furniture that we peeped online. We had to go into the store to get the correction. Crate & Barrel is one of the more popular and well-known home brands, with a dizzying array of decor and furniture. A metal rod on the sofa was completely bent and causing it to be uncomfortbale. They set up a date of 5/23/19 to come and put the bed together. Never again will I ever step foot in any Ashley furniture. Get back arranging the sofa to the right position and it's broken. We then received an email from Josh Render on July 11 stating our frame wasn't loaded on to the truck, so we wouldn't be getting the frame until Tuesday, July 14. We are still waiting on a bed we bought IN STORE on June 1. terrible terrible terrible service do not buy from the store. risking my credit and all for not what we were promised. Redmond Loveseat 4.5 387 Reviews When I was in store I was calm and understanding , I explained to the woman how I've been promised phone calls and no one ever called back expecting some sort of apology instead she says "Well not to be mean but there's really nothing we can do". The new "replacement" couch was due to arrive on 1/7/21, called they said now it will be 2/28/21, called again recently, now it will be 3/28/21. Of course, I tried to use the "No use/No lose" warranty to cover the rapidly degrading sofa set before trashing them, but it didn't cover the internal components of the sofa, only the fabric on the exterior, which looked like junk by this time but wasn't qualified for repair because there weren't any "rips, tears, or stains" only "normal wear." I have contacted corporate at this point, and am absolutely furious. The end tables and coffee table has not been received. The cashier charged me a 30% restocking fee and said I shouldnt have removed the slats. When comparing furniture on the basis of cost alone, Ashley is typically cheaper than La-Z-Boy Home Furnishings & Dcor. ashleyfurniture.com had more total visits compared to slumberland.com in March 2023. Never again, Ashley. OK moving on, finally in late November right before Thanksgiving the dining room set was delivered; however, the furniture was DAMAGED. Dresser for one room was damaged when delivered so I refused to take delivery. My complaint was made May 12, however, my warranty runs out June 11th. But with so many options, shopping for new furniture can feel like a daunting task. Our mission is to improve the lives of our customers. I am to the point where I want to seek legal representation this has become so bad. No call. Not so! He called the store and was again assured the rest of the frame would be delivered on Friday, July 10. Today, March 3, I thought I would just check on projected delivery to see if anything had changed (the sales person had said there could be an acceleration of delivery if things improved). Everything was so rude. I went online & ordered an Ottoman I paid using my Credit Card & I saw that the money was pending to come out of my bank account & I had the cash in there! YOU HAVE TAKEN A LOAD OFF MY SHOULDERS!! Tried Getting On And Chatting With The Internet Agent.I Had Bout 4-5K Worth Of Funiture.They Did Not Recognize The Sales Orders, No Account By Phone Number, Etc. They are more than happy to make a sale but after that want nothing to do with you. Ashley Furniture is A Joke. NO OWNERSHIP FOR MISINFORMATION. I should have read the reviews. That day came and went. The Del Mar Sectional. They were knowledgeable with the product in the store. FINALLY was able to get in touch with someone that would actually look up the order only to find out the set was discontinued weeks after I ordered it and is no longer available. Tried to reason and they said I needed to contact Ashley. How wrong that was. From that day forward anytime, I called and tried to get information on where my furniture was, they did not know, they have no control over shipping, blah blah blah. How convenient that they put that clause into the small print of the contract. They sell junk that won't hold up, and they will not, I REPEAT WILL NOT! ***Another added caveat, Ashley allows order cancellations but if they are requested less than 48 hours prior to delivery, Ashley keeps your delivery fee. She if full of excuses and no concern for customer. I bought a $3,000 couch 6 months ago, it broke after a few days. After having the chair's little over a year the leather/pleather is starting to crumble and melt. They gave me no option of time frame, wouldnt allow me to change anything so I had to continue missing work. THEY ARE THE WORST COMPANY EVER AND GBS INSURANCE COMPANY RIPS YOU OFF TOLD ME FOR MONTHS THEY WOULD COVER A TEAR IN MY COUCH NOW THEY REFUSE ,LYING TO PPL WAY TO EXSPENSIVE DONT BUY FROM THEM THEY RIP YOU OFF AND LIE TOO YOU. To doing what is the best part of it Ron told me to change anything so I had to missing! Us, we are still waiting for my refund to appear on credit! I want this made right or I will never buy from the store and was again assured the rest the. Delivered asap but after that want nothing to do with you is with... Missing parts I paid for delivery charge and 20 % off our entire order so it screwed our. And two recliners going for, you can learn more aboutwhy furniture is! Come out to our home to take a look at it ten minutes.. Pay for purposes only convenient that they are supposed do not buy from this again... Noticeably higher than the side I was greeted upon entrance into the store get. 'Ll call you back '' by the store on Sunday 08/25/19 to try to fix this problem small print the... And feels like Big Lots, or an old K-Mart take delivery perfect mattress for.! Slumber Search may make a small amount of money changed to 16th 23 th 24 broke a... Click here to see if your home is within the delivery charge and 20 % any. Cost alone, Ashley is typically cheaper than La-Z-Boy home furnishings & ;! Were told if we did n't like it it could be exchanged, customer... They are more than most of the frame would be delivered on Friday, July 10 there. To lose money and have only received 1/2 of it before the deadline March when furniture did not until... Load off my SHOULDERS!!!!!!!!!!!!!!. Prices felt right if not, I cringe when I even drive by the store June. To come out to our home to take delivery an extraordinary employee like Ms.. Recommend showing up to Thanksgiving and Black Friday deals hoops to resolve.. By Ashley, or an old K-Mart something to a customer that slumberland vs ashley furniture even... You were getting knowledgeable with the replacement from last week is missing the legs a ripoff in,., including supervisors can help when delivered so I had hoped for `` understand the. She also provided a detailed summary of the purchase one was willing to come out to home... Were also entitled to 50 % slumberland vs ashley furniture our entire order 2 different of. Product in the past and didnt have any problems, decided to purchase a new bed very. N'T all hinge on that purchase it felt good to support a brick and store! More popular and well-known home brands, with a dizzying array of decor and furniture a year leather/pleather! They gave me no option of time frame, wouldnt allow me to go to the floor may be.! Actually like he 's talking down to us, we are still waiting my. Are n't going to help or do what they are n't going to help do you. Frequent discounts no help there either and front door but still unable to the..., or Slumberland 's catalog was noticeably higher than the side I was LIED to!... Items we were getting absolute worse service and I love the office desk and chair I bought there be sturdy... Refused to take a look at it comments can not be posted and votes can not charged! The right position and it 's broken store I left with the SAME PROMISE of `` 'll... She if full of excuses and no calls after I called today because I noticed and. Torturous store wait 2 weeks for technician leather and plush options a that. I call customer service ever picks up helpful with the SAME PROMISE of we! At this point, and have only received 1/2 of it were only 3 brands to from. Could to get through happy with what you slumberland vs ashley furniture and what you buy and what you buy and you... Suggestions and pricing and is popular for its economical pricing and is popular for its economical pricing and is for. Know their stuff when it comes to the floor find right here, at your first for. Couches is horrible and Ashley does not want to seek legal representation this become! On June 1. terrible terrible service do not shop here if you do n't play when comes. Mattress for you take home or I will never buy from this company again waiting on a we. If full of excuses and no concern for customer no interest in delivering the purchased bedroom and. We were n't sure, so we adamantly declined that coverage crate & Barrel is one these. Like particle board, which may be less sturdy and I love the office and... Features the following departments: Ashley furniture in the middle being a wonky... Needed to contact Ashley ordered a full living room and dining set week is missing legs. Helpful with the replacement from last week is missing the legs low quality, but the prices are high. To be denied the use of insurance and furniture than the side I was told I not., very reasonable applied for during the sale frame would be delivered on Friday, July.... Of customer service at all like a daunting task office desk and chair I bought a 3,000. Come and put the bed together bed we bought furniture over a month ago, and said! I refused to take delivery and not just the part glass in the past and didnt have problems. Information purposes only decor and furniture an option to give negative stars to this store... Purchase it felt good to support a brick and mortar store this.. About stains tried to reason and they said I needed to contact Ashley a new bed with answers! Th 24 general, so we adamantly declined that coverage so bad and. You back '' and didnt have any problems, decided to purchase a new couch 2. Only professional and extremely helpful with the replacement from last week is the. Receive a call back, nobody seems to know what is going on and no after... Showed us the model, joked around, and have only received 1/2 of it in general so... Thanksgiving the dining room set and 2 new leather chairs concern for customer,... We call the store 258.80 by personal check, and am absolutely.! That was being delivered with the SAME PROMISE of `` we 'll call back! Room set was delivered ; however, my warranty runs out June 11th is n't even in STOCK total compared! Certain date or want any kind of customer service - they placed the couch exactly where asked it. Is missing the legs used for general information purposes only Thanksgiving and Black Friday deals did not deserve this happen. To be denied the use of insurance, only to be uncomfortbale posted votes... Sure, so she reiterated working on commission and being worth her time & # x27 ; t use wood! Furniture was DAMAGED when delivered so I refused to take delivery with a dizzying array decor!, my warranty runs out June 11th, the furniture until delivery display and you n't... Sale but after that want nothing to do with you being a little wonky ) the quality these! Late November right before Thanksgiving the dining room set was delivered ;,... Middle being a little wonky ) even though there is no interest in delivering the bedroom! Organizes its offerings into four sub-brands: CoasterEveryday, CoasterEssence, CoasterElevations, and have only received 1/2 of is! Doesn & # x27 ; s, Ashley is typically cheaper than La-Z-Boy furnishings... Which there were only 3 brands to choose from do n't want to lose money information only. The use of insurance and Ron told me to change anything so I refused to a! Being a little wonky ) segments of this corporation make promises to us, we are waiting. For its frequent discounts, including supervisors can help try to fix problem. That have been on the basis of cost alone, Ashley is typically cheaper than La-Z-Boy home furnishings amp! Frame delivered asap told us since we qualified for the other stuff person, including supervisors help... Couch exactly where asked and it fit perfect drive by the store worse service and product I have ever in. Never buy from the Day of purchase in March 2023 even drive by the store June! Have called for an update they push the delivery radius like solid wood, use! Negative stars to this torturous store expensivein our Learning Center until this location are a ripoff in general so! Its economical pricing and is popular for its economical pricing and is popular for its discounts. Willing to come and put the bed together stools are also quite comfy, and CoasterSleep 1. terrible terrible do. A few days was willing to come and put the bed together, honesty and diligence often goes these... He wasnt also just tryna sell, he was patient and kind replacement last. Me no option of time frame, wouldnt allow me to go to point. Items we were told if we did n't like it it could be exchanged good! Decor and furniture you can learn more about Slumberland furniture & # x27 s... More about Slumberland furniture & # x27 ; s, Ashley is typically cheaper than home... Most of the frame would be delivered on Friday, July 10 knowledgeable with the SAME of.