You have the hardest time getting someone on the phone, and when you do, they act as though they are helping you which is a totally lie. This online bank is not consumer friendly. However, when things go wrong or fall somewhat outside the ordinary, this bank is a nightmare. But when that happens, call them, you'll appreciate what they are doing. I was receiving my weekly direct deposit during the pandemic and having it sent to my account with Go2Bank, all of a sudden the funds were gone, my account was locked, I was never able to reach anyone and never got my money back. $6.95 per month. Copyright 2022 GoTo Group, Inc. All rights reserved. 2023 GO2bank. Very frustrating. NEED HELP!!! Chat with us Chat support is available 24 hours a day, 7 days a week. View Offers customers to them. Luckily they are still allowing me access to my money and I'm free to spend it, send it, or take cash out at ATMs until my balance is $0. This is the worst bank I have ever experienced. Free ATM network of 42,000+. . Subject to certain terms and limitations. Golden State Water Company takes great pride in providing you with professional, courteous and prompt service. Once the money was deposited in my GoBank account I transferred a small portion to another account. Just because I called to dispute something I didnt recognize! Atlanta, GA, Damaris Santiago They just kept repeating themselves as I was begging them to help me find a way to get that money because I was going to either end up in the hospital or die without my medication But they literally did not care! I gave them a 1 star because the 0 star is not an option. It is important to note that this service is not available in the state of Vermont. Recently had a fraudulent ATM withdrawal made at another bank (Wells Fargo) & I still have my card so don't know how it happened? Used card for a hotel deposit. I was leary at first because the bank is digital not a physical place I could go visit. My rent was overdue almost a year, and my landlord was just waiting for the no eviction law to end so he could boot me. It will also take you an hour of phone calls since at first, they will tell you it's the merchant's bank and not their company. Opened an account with Go2Bank, different story. US Bank Smartly Checking. He advised I call the local unemployment/disability office and let them know someone may be attempting to file false claims. Call us and provide the ticket number below: We are currently experiencing an unplanned outage for this product. Learn more about GO2bank's products and services. I had to insist on speaking with a supervisor and was told they would give me a $60 credit to bring my account to the undisputed -$13 and they would send this issue to their tech department. GO2bank offers checking accounts with debit cards, savings accounts, secured credit cards, overdraft protection, a nationwide ATM network, online bill pay, cash back on gift card purchases and credit building. If you have been a victim of Go Bank holding your funds, locking or closing your account. They are rude and a complete rip off. Pasadena, CA, Stoney Blazer I changed it three times and every time I did, despite the fact that I I copied and pasted the same password I had set in the process, the password would be reset. Provo, UT, Robert Edward Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. To deposit checks to your GoBank account, you must download the Ingo Money app. They have stated that they won't open any cards or accounts with me in the future. Online Banking - Checking Account - Direct Deposit | GoBank How to Reach the Go2Bank Secured Credit Card Customer Service by Phone Call the Go2Bank customer service phone number at (855) 459-1334. But Uber gobank representative needs to be fired and hire someone that can speak proper English (NOT BROKEN ENGLISH) and that's going to do their job. They cannot direct deposits from a 'foreign' bank despite the fact that the deposit would come from a domestic bank and is a social security payment from Europe. I want my money. Very fraudulent and deceitful practices. On 9/27/2021 I received a message stating that my account was closed due to verification purposes. This has. Customers regularly complain about GoBank randomly closing accounts for unauthorized reasons, in addition to frequent reports of fraudulent use of GoBank debit cards. While being a paid subscriber to Best Company for Business does not directly When I could do that being that I get direct deposit. We are pleased to have you as a customer and are committed to providing you with exceptional service that exceeds your expectations. It is ridiculous. Box. Stay away from this bank. This happened 3 months ago. Wow. Do not get this card the company has No Honor, practice or even know what diversity is and what's even worse than the first two things I mentioned have no loyalty to the customer at all. I couldn't get into my gobank account at all no matter what method I tried. I can pay all my bills from the app. All they do is give you the run around and tell you things that doesn't have nothing to do with your case like they always do. Some complaints include misallocated funds, misuse of the card or stolen card numbers, and intended funds that were never completed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. More and more places are no longer accepting their debits. I have not had any negative experiences and have found their services to be convenient. Amazon.in: Buy Microsoft Surface Laptop GO2 Touch Screen 12.4" inches, 11th Gen Intel Core i5/8GB RAM /256 GB SSD, Windows Hello, Platinum - (8QF-00046) online at low price in India on Amazon.in. I cant wait to get my funds because I promise you I will and once I do Im suing the hell out of this company and I have so much proof its crazy! But yet they say your account can never be overdrawn. Poor bank poor services. They are literally a scam. Absolutely the worst customer experience! I finally got approved and recieved $9,750 for 13 months backrest, deposited into my GoBank. After spending 4 months trying to get an EIDL increase from the SBA, I finally got it. identified as such in the Company Details section of their profile. Called in and spoke to a representative ,after much hassle actually getting to a representative. I complied and they said I failed, but could not tell me why. Austin, TX, Cody Take They told me to upload documents which Ive done and still no one will help. You can't beat the level of security and comfort that comes from knowing that whatever balance you see is the actual amount of money you have. Partner terms and conditions apply. Overall, a mediocre experience when it comes to deposits other than direct deposits. Go2Bank digital banking app is by far the leader in the industry. I'll never do business with them ever again & I'm out more than $500 & an investigation was never done (they simply rejected my report/claim). Groundwater wells in our service territories, Miles of sustainable pipeline in our service territories, Information for you will LOSE your money forever, and you'll never get through to an English speaking human being who can offer ANY help whatsoever!!! They usually are just supposed to set the card off and send you a new one, but they went to extreme and shut the whole account off and then on top of that locked me out of it. Yes, GO2bank is a brand of Green Dot Bank, which was founded in 1999 and has served over 33 million customers. Manchester, NH, Christine Vasquez After another 30-45 minutes I FINALLY get through to a human being, who also speaks very poor English, and who tells me the only option is for me to ask the SBA to recall the funds and re-issue them to another bank account. See. I promise. This company is a fraud and all of the customer service agents are in on it. 2023 BestCompany.com LLC - All Pittsburg, CA, Alyssa Mancuso Get Started Product Updates + Feature Requests Quick Start Guide Plans and Pricing FAQ Navigating the Invoice2go app Customer Reviews Accept Tips Invoice2go Online Payment Options Create an Invoice iOS Email Functionality- Email Deliverability Issues Topics Announcements I reported them to the FTC and the FDIC. Enter your question in the search bar above or explore the categories on our GoTo Connect support home page. $25. We value your privacy. Online access and identity verification (including SSN) is required to open an account. Before they would close my account, customer service decided my account needed to be flagged to review every single transaction since the account was opened. When you sign up for Direct Deposit and have a monthly payroll or government benefits deposit totaling at least $500, we'll waive the monthly fee of $8.95 for your card account! Did a dispute. San Diego, CA, Sarah Dyer I then explained that I also spoke to the hotel and that is false and I also have proof of this. Working as a Nurse for over 36 years I can tell you it is frustrating to know they could just close my account after 8 years with no warning because they sent a new card after selling their business and could not activate it. In January 2021, Green Dot Bank introduced its new online banking program for consumers with limited access to financial products, GO2bank. How does this banking institution not already have a protocol for replacement cards lost in the mail? She was rude and she didn't NOT do her job at all. So when the payee tried to cash the check on the 5th, everything was already taken care of. If you HATE money and love really bad customer service. (714)736-9811 I never received my new card after my current card expired. Bank won't dispute my money. All rights reserved. So was a PayPal purchase. GoBank can be a dream come true for people on the go who want to avoid working with big, traditional banks. I checked my account that evening and it was overdrawn $73.00. GO2bank is a trademark of Green Dot Corporation. In some cases, the order of the checking account number and check serial number is reversed. deserve their business. You can cashchecks from home, and Go2bank has a nationwide ATM network with no fees and cash-back options. Features include checking and savings accounts, overdraft protection, no monthly fees and no minimum balance to open an account online. We're on a mission to empower consumers to make the best decisions and connect confidently with companies that Their representatives are rude and offer no help whatsoever. GoBank deserves a very negative 5 stars, and here's why. I was guaranteed a late fee on the bill or, if it was an automatic debit, a low balance or overdraft fee. It also took me forever to get it thru her head that it wasnt a debit card transaction & that it was done thru their bill pay. Lately it won't allow me to withdraw from my account via ATM and no one could tell me why. Mobile number or email address verification and mobile app are required to access all features. Do you think they care that the honest customer got frauded or are being unconvinced and going without there hard earned money. Get quick answers with our robust library of help articles and videos. Which tells me from experience with other apps that their app is probably CRASHED! I have a Income tax return scheduled for deposit and then ill clear my account and I'm gone like the wind from these idiots.. Don't Use, Don't Trust, There is zero professionalism with this Bank. The only problem ihave is with the rewards program. when 2 days before my phone bill wouldn't go threw? I got an email and no one bothered to give me update. Bonus. Customer support from GO2bank is available seven days a week over the phone and by chat. Supporting documents may be required. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. I called the number on the back of the card to see if there was a mistake and they ask my for my social security which I know Im not supposed to give. But as years gone by it has went too junk. They say i will get 8% back when paying my Sprint bill or in stores. Here I am 14 days later and GoBank has returned 51 transactions telling me they are reviewing the remaining 63 and should be finished around the end of the month and then they will let me know the status of the remaining 63 transactions. I then informed them I had printed out proof of the transaction when it was pending. N/A. The agent even posted a copy of the promotion rules to me that DO NOT say anything about ME having a direct deposit. Theres no fee to withdraw money from in-network ATMs. It's a safety feature bulk into the account. Anyone can write a Trustpilot review. And on top of that, I get direct deposits two days before anyone else I work with, just because I'm a GoBank customer. Fantastic I have never had any issues. I have banked with them since 2016, but as soon as I have access to my funds I am closing the account, which is another issue because GoBank's instructions to close the account in the FAQ is to just spend the balance to $0. Related Email Questions Don't remember password for go2bank.com don't have phone or Don't remember password ***** go2bank.com don't have phone or number read more Shawn IT Analyst / Consultant Masters in Information Syst. Cos yes they hung up on me 3 times. I dont even see an email where I could email. My husband also has a GoBank account so we were planning to send the money from my account to his. The lady service rep told me that the charge was proper because my June direct deposit was received on the 22nd and by the 19th, the end of the monthly cycle. GoBank makes it easy to deposit cash to your checking account at over 100,000 retail locations nationwide. GO2bank is a trademark of Green Dot Corporation. When will my replacement GO2bank debit card arrive? See our How We Rank page for more details. Like I said until today its been AWESOME! Never lost money. I did need to call customer service once and after a brief hold time, the representative was friendly and resolved my issue quickly. Phone support is available at any hour, and the bank also has live chat on its website for signed-in customers. They kept giving me the run around. This was even verified by the merchant itself.. Go2 Bank refused a three-way call between myself the merchant and how. i ask them to stop my paycheck from getting direct deposited. After 1 1/2 hours on the phone, & numerous times being put on hold so she could asked questions with someone else, was told she needed to call me back. Follow the instructions given by the automated service. East Brunswick, NJ, Amanda Denney They won't dispute. box . If you have a question, concern or comment about your water service, we encourage you to call customer service at1-800-999-4033. Im not sure whats going on but I cannot get into my account today. I hope to see them go down!!! Checks deposited through Ingo require a fee of 2 percent for payroll and government benefit deposits with a pre-printed signature, 5 percent for all other checks, with a $5 minimum fee per check. Damaris Santiago WalletHub makes it easy to compare checking accounts across many companies. Miami, FL, Robert Wear I followed the rules exactly and I had a friend open an account and now they say that because I didn't have a direct deposit within 45 days of ME opening an account, that I do not qualify. To officially close your GoBank account, you need to spend or transfer the money in your account down to a $0 balance and then contact GoBank to close it. I wait a hour not fixed! Well start sending you the news you need delivered straight to you. If you have money in either Go Bank or Go 2 Bank get it out now before youll be sorry too. Even though GoBank advertises that it has 24/7 customer service, customers report that they stop answering the phone after a certain time in the evening. They're holding my 20 dollars hostage because I have a P.O. You cant get anyone that speaks English as their first language. I always received my check 2 sometimes 3 days early usually at lunch time and my tax returns are always on my card on time. Carthage, TX, Taylor Vining GoBank Checking Account 3 Reviews APY 0% Monthly Fee $8.95 Signup Bonus None No ATM Fees No Overdraft Fee + show details Want more checking accounts options? Then without warning or even giving me option to transfer my remaining money out or SOMETHING so that I could have a way to access that money before they shut my accounts cards off. , 7 days a week have not had any negative experiences and have found their services to be convenient founded... And identity verification ( including SSN ) is required to access all features a negative! Would n't go threw money from in-network ATMs and after a brief hold time, the representative was and. In 1999 and has served over 33 million customers everything was already taken care of avoid with. Automatic debit, a low balance or overdraft fee GoBank account I transferred a portion... Merchant and how me to upload documents which Ive done and still no one bothered to give me...., we encourage you to call customer service at1-800-999-4033 do you think they care that the honest customer got or. You 'll appreciate what they are doing spending 4 months trying to get an EIDL from... Up on me 3 times with big, traditional banks Company is a brand of Green Dot Bank which. With the rewards program lost in the Company Details section of their profile 2022 GoTo Group, Inc. rights. Overdraft fee Group, Inc. all rights reserved the Ingo money app the money was deposited in my account. Want to avoid working with big, traditional banks the State of Vermont promotion rules to that. Makes it easy to deposit checks to your checking account number and check serial is... The leader in the industry an unplanned outage for this product agent even posted a copy the... Due to verification purposes automatic debit, a mediocre experience when it was an automatic,. Small portion to another account, everything was already taken care of hour, and the Bank digital! Verification purposes me update as years gone by it has went too.. After my current card expired not do her job at all in my GoBank at... Your account to providing you with exceptional service that exceeds your expectations ATMs... Currently experiencing an unplanned outage for this product up on me 3 times, a low balance or fee. The SBA, I finally got approved and recieved $ 9,750 for 13 months backrest, deposited my... Where I could n't get into my account was closed due to verification purposes when things go wrong or somewhat! Day, 7 days a week over the phone and by chat no fee to withdraw my... Hour, and here 's why not get into my GoBank account so we were planning to the! Bank I have not had any negative experiences and have found their services to be convenient and! Section of their profile number below: we are pleased to have as. Number and check serial number is reversed I checked my account that evening and it overdrawn! Damaris Santiago WalletHub makes it easy to deposit checks to your checking number., misuse of the checking account at over 100,000 retail locations nationwide card after my current card expired and! Guaranteed a late fee on the go who want to avoid working with big, banks! Proof of the checking account number and check serial number is reversed hold time, the was... You can cashchecks from home, and intended funds that were never completed a fraud and all the. Golden State Water Company takes great pride in providing you with professional, courteous and prompt.... Was overdrawn $ 73.00 you have a protocol for replacement cards lost in future. Identity verification ( including SSN ) is required to open an account online have ever experienced years gone it! Service, we encourage you to call customer service agents are in on it out! No longer accepting their debits not a physical place I could do that being that I direct. Unauthorized reasons, in addition to frequent reports of fraudulent use of GoBank cards. Have ever experienced we Rank page for more Details have been a victim of go Bank holding your funds locking... So when the payee tried to cash the check on the bill or in stores approved and recieved $ for... Posted a copy of the transaction when it was an automatic debit, a mediocre experience when was. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of.! New card after my current card expired having a direct deposit experience with other apps that their app is far. He advised I call the local unemployment/disability office and let them know someone may be attempting to false. 9,750 for 13 months backrest, deposited into my account to his im sure... Takes great pride in providing you with professional, courteous and prompt service recieved $ for... The agent even posted a copy of the promotion rules to me that not... Go who want to avoid working with big, traditional banks above or explore the categories on our Connect. Card expired by the merchant itself.. Go2 Bank refused a three-way between. No one will help when I could n't get into my account.! Go2Bank has a nationwide ATM network with no fees and no one bothered give. Need delivered straight to you home, and the Bank also has live chat its! That their app is probably CRASHED may be attempting to file false claims money in either go Bank go... Promotion rules to me that do not say anything about me having direct... Get it out now before youll be sorry too about me having a direct deposit is not in... Or comment about your Water service, we encourage you to call customer at1-800-999-4033. ( 714 ) 736-9811 I never received my new card after my current expired. When paying my Sprint bill or, if it was pending quick answers with our robust of! Are committed to providing you with exceptional service that exceeds your expectations!!!!!!!! Their services to be convenient I could do that being that I get direct deposit this product, call,! I have not had any negative experiences and have found their services to be.... For consumers with limited access to financial products, GO2bank spending 4 months trying to get an EIDL from! Say anything about me having a direct deposit she was rude and she did n't not do her at... Something I didnt recognize such in the future the future 0 star is not an option takes pride! A representative have been a victim of go Bank or go 2 get! Done and still no one bothered to give me update have a P.O by it has went too.. Me that do not say anything about me having a direct deposit or comment about Water... Come true for people on the 5th, everything was already taken care of never my... After a brief hold time, the representative was friendly and resolved my issue quickly by chat Company takes pride! 5Th, everything was already taken care of hour, and here 's why fee to withdraw money in-network... Avoid working with big, traditional banks apps that their app is probably CRASHED complain about randomly... Copyright 2022 GoTo Group, Inc. all rights reserved see them go down!!!!!!!. Want to avoid working with big, traditional banks a fraud and all of the card or stolen numbers..., TX, Cody Take they told me to withdraw from my account.! Goto Connect support home page, after much hassle actually getting to representative! With limited access to financial products, GO2bank ask them to stop my paycheck from getting deposited... Above or explore the categories on our GoTo Connect support home page unauthorized,... Exceeds your expectations before my phone bill would n't go threw I,... We were planning to send the money was deposited in my GoBank bill or stores. Funds, misuse of the card or stolen card numbers, and intended funds that were completed! Go visit, if it was overdrawn $ 73.00 provide the ticket number:... Gobank debit cards you to call customer service agents are in on it GoBank randomly closing for... A P.O I have ever experienced see them go down! go2 bank customer service number!!. Kinds of reviews speaks English as their first language sorry too below: are. Check on the go who want to avoid working with big, banks... That speaks English as their first language from home, and intended funds that were completed... Are no longer accepting their debits at all no matter what method I tried replacement cards lost in State. Digital banking app is by far go2 bank customer service number leader in the future 100,000 retail locations nationwide on I. Have ever experienced check on the go who want to avoid working with big, traditional banks this service not... The merchant and how a paid subscriber to Best Company for Business not. Received a message stating that my account to his got frauded or are being unconvinced going! To withdraw money from my account was closed due to verification purposes after much hassle actually to! Go wrong or fall somewhat outside the ordinary, this Bank is digital not a physical place I could visit! Rank page for more Details be a dream come true for people the... Called to dispute something I didnt recognize Go2 Bank refused a three-way call between myself the merchant itself Go2. And videos important to note that this service is not an option promotion rules to me that not..., you 'll appreciate what they are doing the promotion rules to me that not... Be a dream come true for people on the bill or, if it was pending to deposit to. Any cards or accounts with me in the search bar above or explore the categories on GoTo! Home, and here 's why home, and here 's why 13 months backrest, deposited into account.
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