Summer of 2022 the air vent control actuator went out and the car would not switch off from defrost mode. With all my might, I was able to direct the car to turn to the right a little so I could get into a convenience store parking lot where I lost all ability to move the wheel in either direction. In order to avoid this issue, check with Ford that the part has been replaced per your VIN. Would have been nice if they figured it out while still under bumper to bumper warranty. . The vehicle was not yet repaired. Its combination of rugged good looks, capability and practicality helped usher in the modern SUV boom that is prevalent today. As above, ensure that the throttle body recall has been completed and ensure that the engine accelerates normally. Seven problems related to electric power assist steering system have been reported for the 2016 Ford Explorer. If theres a leak, you need to repair this problem before you refill the system. No warning light or safety message was displayed by the vehicle when the issue occurred. It was quickly diagnosed over the phone but still took it to get looked at, at Ford . Heres where you can find nearly-new cars at significant discounts off MSRP. (Heres What Causes it). 552(B)(6). This is in addition to 11 recalls for the 2016 model. It occurred as I rounded a slight curve. My driver door arm rest is splitting. The next morning, Dec 23, 2022 while heading down my driveway the faults appeared and I was unable to steer. Requires replacement of eps steering. Hydraulic fluid is found in the reservoir. We had a Honda Pilot for 12 years, never a problem with it. How many complaints regarding the very same issue have to be filed before NHSTA forces Ford to do something to prevent severe injury or death as a result of this known manufacturing defect". On July 27, 2019 at 46363 miles my steering decided to finally stop working all together. Not the original dealership that we purchased the vehicle from. Thankfully, rate of incidence is fairly low compared to the steering issues in earlier models. Constant problems since vehicle was purchased. Recall on door trim. I am being forced to pay $2,381.50 for something that they know is a safety problem but they refuse to acknowledge. The 2016 Ford Explorer has an electric power . Average repair cost is $2,140 at 81,850 miles. They also recommended not driving the vehicle in that the condition was unsafe. Lets take a closer look at the system. If your wheel alignment is very bad, it can trick the computer into thinking the steering angle sensor is the problem, and this will cause the power steering assist error message to appear. Before you start troubleshooting anything electrical with your car, you should always read the fault codes with an OBD2 scanner. If you can find anything unusual that could be the cause. Tire pressure fine and temps up to 35 deg. Love the car. First the from bearings had to be replaced, then the back ones, weather stripping all falling apart, leather ripping on drivers side and console, and electrical issues. Ford does not acknowledge this is a major and common safety failure. Dylan concentrates his practice on investigating and prosecuting fraud matters on behalf of whistleblowers, consumers, and employees. And newly designed toe-links will be installed which should preclude any further issues. & 2021 Cable News Network, Inc., a WarnerMedia Company. The first model to receive it was the Chrysler Imperial. I was told this part is on back-order and it took approximately a week for the replacement steering rack to arrive. Drove the car for a year feeling like something was wrong under the hood. Placed Explorer in reverse and steering wheel wouldn-t turn. 2021 CBS Broadcasting Inc. All Rights Reserved. I told the dealership there are over 100 filed cases with this issue and Ford needs to look into a recall. Weve always been foreign car people. Ford is aware of this issue but still fails to recall this problem. Now, I get that at least they have enough integrity to have recalls! I took it in to a repair shop where they said to fix it would require the rack to be replaced and programmed. You may have to spend some money up front, but peace of mind truly has no price. But there is data to suggest that carbon monoxide was elevated in certain driving scenarios.. RELATED: Hydraulic vs Electric Power Steering Differences, Pros & Cons. I pulled over to research the lights in the Owner's Manual, which indicated an issue with the brakes. steering on my car failed turning onto off ramp and could not steer the car with out a lot of effort missed the car in front of me and came to a stop on side of over pass missed the bridge called my dealer to have it looked at steering rack motor seized apparently it is a problem with 2015 2016 explorers cant find steering racks any where in north America I have been waiting for parts still no eta can you help with this problem thanks [XXX] email is [XXX]. Most automakers also recommend replacing the power steering fluid every four years or 50,000 miles, whichever comes first. But once I started researching online, it was obvious to me that this should be a recall. Last, the raised roof racks are flush as opposed to prior years where there is space between the rack and the roof. Copyright 2023 Mechanic Base. no - Answered by a verified Ford Mechanic. brand new vehicle. Looking for your perfect car? internal failure pscm 16 ford explorer #steeringgear #repair #fix #fordexplorer #noise #steeringnoisePSCM Power Steering Control Module#fordtechlife #FTL #m. In my own experience, I had just gotten off the Interstate and was on back roads traveling at a reduced speed, so I was VERY FORTUNATE the steering failed when it did. Pisses me off so much. Troubleshooting an electrical fault isnt always simple. Luckily it happened in residential area, no body got hurt, as well as my familly, I was Able to tow it to the ford dealer in Illinois, diagnosed it a week after as electric power steering failure, cost is around $3000 to repair, and part is on national.back order, This has been a common safety issue for part failure for the 2016 Ford explorer and up, but ford refuses to open an recall, its all over the internet same part issue and same model cars people have been suing and reporting it to Ford, dealer quote to repair is $3000 plus tax to repair, on today's date 01/01/2023 and no transportation since 12/26/2022, its more of safety concern than just a part failure if it happens on a highway speed/road and steering seizes than just a part failure without a warning. There are a few problems at play here, but among the most common: the engine coolant high temp light popping on at around 50,000 miles in 2.3L EcoBoost-equipped models. This involves Explorer SUVs built from 2013 to 2017. I inquired if there were any recalls or safety bulletins issued regarding premature failure of the power steering in which they indicated there wasn't. They refused to do anything. Are they really going to wait until there is a loss of life or severe injury to address this" On top of Corporate's unwillingness to acknowledge this is a manufacturers defect for which the safety of their customers and their families is at risk, they will not even consider a financial assistance program to partially fund the approximately $2,500-$3,000 price tag of rectifying; not to mention the backorder on the part needed. Which, up till now I thought was a pain in the ass! Drivers have reported power steering failures while driving requiring repairs costing thousands and causing difficulty steering at highway speeds. The support bracket for the . In most car models, you will need to remove the steering wheel in order to access it. The Explorer only has 44,173 miles and is only 2 years old. Popping noise is what gave it away. This investigation includes roughly 83,000 units from the 2011 model year Explorer. Six injuries have been allegedly attributed to the problem so far leading up to the recall. Also, it is not subject to the exhaust odor investigation. We also show you how to repair it once you figure out whats wrong. It takes a whole lot of effort to get it going at a decent speed sometimes. nearly-new cars at significant discounts off MSRP, Here Are The Chevy Avalanche Years To Avoid, The Top 3 Least and Most Reliable Car Brands, The Most Common Problems with Used Ford Explorers (And Which Year Models to Avoid), Nissan Frontier Towing Capacity: What To Know. Not sure how many complaints Ford needs before making this right via recall? It could be due to a low battery. And to note, we do take very good care of our cars. If this would have faulted while on the road at any speed I'm sure an accident or death would have resulted from not being able to steer the vehicle. The issue is essentially a rear suspension fracturing. The dealership performed pinpoint test B for U3000 code stored in the PSCM. If youre unlucky, it might be caused by a bad power steering pump that could easily cost you $1000 or more. Gibbs Law Group is opening a class action lawsuit in this matter so clearly there are red flags that are being ignored. They could never figure out what was wrong with it. Each time I'm told if it's not giving a code at the time i bring it, there's nothing that can be done. LEMON DON'T BUY ONE terrible gas mileage very disappointed in 2017 Explorer, Horrible gas mileage any factory recalls its a LEMON. The contact then stated that he heard a grinding sound while making left or right turns. Traveling at approximately 65mph on the highway, while beginning to enter a slight turn in the highway, the steering wheel "froze" as if the vehicle was off. Please force Ford to do the right thing. Looking to shop safe when buying a used car? The repair cost to fix your power steering assist fault could be anywhere from $5 to $550 or more, depending on what the diagnosis shows. Had this happened at a higher rate of speed, it would have been catastrophic. Certified Automotive Diagnostic Technician. Ive read reports where people are driving on the freeway when it happens and I could only imagine how that wouldve been like especially since I drive with my child onboard . If you do be sure to have your vehicles VIN handy. Ford said in a press release that "affected vehicles may experience a clunk noise, unusual handling, or a misaligned rear wheel. I was handed a bill of $2.750 for a new rack install. I brought the car to dealer and they said it was the battery, not putting out the right voltage. Eventually I was able to drive it as it warmed up. In both instances, the pump is the least likely part to fail, but its not impossible. The vehicle only has 57K . Thankfully, the 2017 has just 36 steering complaints. Without strong upper body strength, you can easily have an accident. I have since done my research and this is a known problem with 2016 Ford Explorers, and Ford has yet to recall it or even acknowledge it. Considering he could have been hurt while driving and the steering went out has me thinking to get rid of it ASAP. Issue is worse at highway speeds, creating a dangerous condition that was getting progressively worse. Unless you get very familiar with all of the options on the touch screen it's hard to use other than the radio. I have filed a complaint with Ford Customer Care and hoping they cover some of the cost. The contact owns a 2016 Ford Explorer. Also radio screen tends to go blank and have to restart car to fix. tends to be a pretty straightforward process: you pump the oil fluid out of the power steering fluid reservoir, then refill it with fresh power steering fluid and replace the cap. We have earned over $1 billion for our clients and have achieved some of the largest auto defect settlements on record. I am out of warranty and the dealership has not called me back. Ford says that most of the incidences of this happening are coming out of areas that cause high corrosion. A new car loses value the second you drive it off the lot. The safety of me and my family could have been put at risk if the steering failed on the highway. Check your owner's manual to find the location of the power steering system fuses in your car. The 2016 Ford Explorer isn't all you think it is. Power steering assist failure indicator appeared on dashboard resulting in inability to steer car. Why are so many Explorers experiencing this problem, but it's not listed as a Safety recall? 2022, CarProblemZoo.com All rights reserved. Makes too much of an odd noise when driving. 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